Contact us
Email contact@omniamus.com and we will get back to you, usually within two working days. If you are writing about a specific booking, include your booking link or the appointment date and time so we can find it quickly.
I booked an appointment and need to change or cancel it
Use the "Manage booking" link in your confirmation email — it lets you see the appointment and cancel it yourself. Whether your deposit is refunded depends on the cancellation window set by the business, which is shown on the page before you cancel. To move an appointment to a different time, contact the business directly; we cannot reschedule on their behalf.
I paid a deposit and have a question about it
Deposits are paid to the business, not to BookProof, and appear on your statement under that business's name. For questions about a deposit, a refund outside the automatic rules, or the service you booked, contact the business. If you cannot reach them at all, write to us and we will try to help.
Setting up your booking page
- Add your services with a duration, a price and, if you want no-show protection, a deposit.
- Set your weekly working hours — clients can only book inside them.
- Choose your free-cancellation window in Settings; 24 hours is the default.
- Connect Stripe from Settings if you want to collect deposits. Bookings work without it, just without deposits.
- Share your link from the Bookings tab — it goes in your Instagram bio, on Google Business, or straight into a message.
Subscription and billing
Your subscription is managed from Settings, which opens the Stripe billing portal where you can change plan, update your card, download invoices or cancel. Cancelling takes effect at the end of the period you have already paid for. The 14-day trial requires a card but charges nothing until it ends, and it is available once per business.
Deleting your account
Settings contains "Delete account", which permanently erases your business, services and booking history. See the delete-account page for details on what is removed and what we must keep.